Privacy policy


Privacy Policy

Last Updated: October 2026

At Seasons of Kyoto, we respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, and safeguard your details when you browse or make a purchase from our store.

1. Information We Collect

When you visit our store or place an order, we collect only the information necessary to fulfill your request:

  • Order & Contact Details: Your name, billing address, shipping address, email address, and phone number (if provided) to process and deliver your order and send transaction updates.
  • Payment Information: Payment processing is handled securely by our integrated, third-party payment gateways (Stripe and/or PayPal). We never view, store, or have access to your full credit card details or bank account information.
  • Device & Browsing Data: Standard, anonymized analytical data (such as browser type, general location, and pages viewed) provided through our hosting platform to help us improve site functionality.

2. How We Use Your Information

We use your personal information solely to:

  • Pack, fulfill, and ship your orders from Ottawa.
  • Communicate with you regarding order confirmations, tracking details, or customer service requests submitted through our contact form.
  • Comply with legal, accounting, and tax requirements under Canadian law.

We do not sell, rent, monetize, or trade your personal information to third parties for marketing purposes.

3. Third-Party Service Providers

To operate our store smoothly, we partner with trusted platforms that handle specific functions on our behalf:

  • Big Cartel: Our e-commerce hosting platform.
  • Payment Gateways (Stripe, PayPal): For encrypted, PCI-compliant payment handling.
  • Shipping Carriers (e.g., Canada Post): To generate postage and deliver packages directly to your door.

These providers only receive the specific information required to perform their contracted services.

4. Cookies

Like most e-commerce websites, our store platform uses standard cookies to enable essential shopping functions (such as keeping track of items in your cart) and basic site analytics. You can manage or disable cookies through your browser settings, though some store features may not function properly without them.

5. Your Rights & Data Retention

We retain your order information for our internal tax, accounting, and legal records for as long as required by Canadian regulations. You have the right to request access to the personal data we hold about you or request that we update or delete non-essential records. To do so, simply contact us via our Contact Page.